How to Get Assistance from Cadillac Financial
Log in to MyAccount
Contact our Concierge team through MyAccount online or in the Cadillac Financial mobile app.
Call our Concierge team
You can reach our Concierge team by calling 1-877-2CF-LUXE (1-877-223-5893). For Hard of Hearing/Deaf TDD/TTY Services, call 1-888-998-0253.
Hours of Operation
Messaging Support Hours:
Mon-Fri 7 a.m.-6 p.m. CT
Sat 9 a.m.-1 p.m. CT
Phone Support Hours:
Mon-Fri 7 a.m.-6 p.m. CT
Sat 9 a.m.-1 p.m. CT
Wait times may be longer than usual.
Cadillac Financial is here for you.
We know the California Wildfires have had a severe impact, and we are dedicated to making sure you are taken care of. If you need help with your account, please call our team at 1-877-2CF-LUXE (1-877-223-5893).
Disaster Relief Assistance
For natural disaster situations
OnStar Crisis Assist services are available to current eligible owners impacted by natural disasters for a limited time.1 By pushing the blue OnStar button, or calling toll-free at 1 (888) 466-7827, specially trained OnStar Advisors can provide you access to emergency services, special routing assistance and data for the available in-vehicle Wi-Fi® Hotspot2 for 30 days to help you stay connected on the go.
OnStar Advisors are ready to help 24/7 during this great time of need with:
· Coordinating emergency rescue and evacuation services
· Routing away from danger
· Directions to available resources like food, water, fuel, shelter and hotel rooms
· Handling “Good Samaritan” calls to help others impacted
· Adding data for the available in-vehicle Wi-Fi Hotspot2 (data plans provided by AT&T)
1Limited-time offer. Services are not offered in all situations and are provided by OnStar at its sole discretion.
2Service varies with conditions and location. Requires active service plan and paid AT&T® data plan. See onstar.com for details and limitations. Vehicle must be on or in accessory position for Wi-Fi® to function.
We understand that some customers may still be experiencing financial hardship because of the recent natural disasters. If so, please contact us at 1-877-2CF-LUXE to discuss options regarding your account.
You can view your statement online in MyAccount or in the Cadillac Financial mobile app. Or, you can enroll in paperless billing to receive statement notifications via email. If you need to find out your due date or the amount owed, message us in MyAccount or call us at 1-877-2CF-LUXE.
You can pay your bill through:
- MyAccount: Pay online or on the Cadillac Financial mobile app. Paying online with a bank account is free, but debit payments may have a fee.1 You can also set up recurring payments in MyAccount.
- Phone: Call our Concierge team to pay by phone. Phone payments may require a fee.1
- Mail: You can send a check or money order via mail to pay your bill. View our mail FAQ for the correct address.
Please note that we don’t accept in-person payments at Cadillac Financial locations.
1ACI Payments, Inc. is a third party that will charge you a fee for its payment services. The fee may vary, is subject to change as applicable by state law and is not included in the payment amount.
The best way to reach us is to message us through MyAccount or call us at 1-877-2CF-LUXE.
- Message us from MyAccount - Register for an online account at CadillacFinancial.com/MyAccount. It’s easy. Once you’re logged in, tap the chat icon and send a secure message directly to a representative to assist you. When you register for MyAccount, you can receive important account updates via email. You can also view your account information, check your due date, pay your bill and much more.
- Message us from the Cadillac Financial mobile app - Download our mobile app from the Apple Store® or Google Play™ store and manage your account or message us just as you would in MyAccount.
If your vehicle has been damaged by a natural disaster, please keep your account current and contact your insurance company to begin the claims process. If your vehicle has been deemed a total loss, please call 1-877-203-5536.
If your current address has recently changed, you can update that information online in MyAccount or in the Cadillac Financial mobile app. You can also enroll in paperless billing to ensure you have access to your billing information wherever you are. You can also call us at 1-877-2CF-LUXE.
Chevrolet Customers can find assistance resources here: https://www.cadillac.com/disaster-relief